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All subscription and payment management happens through the TinyTrack billing portal — a secure, self-serve hub powered by our payment provider. From there you can upgrade your plan, switch billing cycles, update a card, download invoices, or cancel your subscription without contacting support.

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Accessing the Billing Portal

Open the billing portal from inside your TinyTrack account:
  1. Click your avatar or account name in the top-right corner of your dashboard.
  2. Select Settings from the dropdown menu.
  3. Click the Billing tab in the left sidebar.
  4. Click Manage billing to launch the billing portal.
The portal opens in a new tab. All changes you make there apply to your TinyTrack account immediately.

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Upgrading or Downgrading Your Plan

You can move between Starter and Pro at any point in your billing cycle.
  • Upgrading to Pro takes effect immediately. TinyTrack charges a prorated amount for the remainder of your current billing period, then bills you the full Pro rate on your next renewal date.
  • Downgrading to Starter also takes effect immediately. TinyTrack applies a prorated credit to your account, which is deducted from your next invoice.
To change your plan, open the billing portal and click Change plan, then select the plan you want.
Changing plans never interrupts your tracking. Events continue to be recorded while the plan switch processes.

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Switching to Annual Billing

Annual billing saves you the equivalent of 2 months compared to paying month-to-month. To switch:
  1. Open the billing portal via Settings → Billing.
  2. Click Switch to annual billing.
  3. Review the prorated charge and confirm.
TinyTrack charges the full annual amount upfront and adjusts for any unused days remaining on your current monthly period. Your renewal date resets to one year from the switch date.

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Updating Your Payment Method

To replace or update a card on file:
  1. Open the billing portal via Settings → Billing.
  2. Click Update payment.
  3. Enter your new card details and save.
The new payment method is used immediately for any future charges, including your next renewal.

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Viewing Invoices and Receipts

TinyTrack generates a PDF invoice for every successful charge. To download a past invoice:
  1. Open the billing portal via Settings → Billing.
  2. Scroll to the Invoice history section.
  3. Click the download icon next to any invoice to save a PDF to your device.
All invoices include the billing period, plan name, amount charged, and the last four digits of the payment method used.

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Cancelling Your Subscription

You can cancel your TinyTrack subscription at any time — no hoops, no cancellation fees. After you cancel, your account stays fully active through the end of your current paid billing period, and no further charges are made.
Cancelling stops future charges. Your data remains accessible until the end of your current billing period.
1

Go to Settings → Billing

Click your account avatar, select Settings, then click the Billing tab.
2

Click Cancel subscription

In the billing portal, scroll to the bottom and click Cancel subscription.
3

Confirm cancellation

Review the cancellation notice and click Confirm cancellation to finalise.
After you cancel, your account remains active and your dashboard stays fully accessible until the last day of your paid billing period. No further charges are made after that date. Your analytics data is retained and you can resubscribe at any time to regain full access.